Delivery Options

FREE DELIVERY on orders of at least €49.00

Delivery charges via EXPRESS COURIER (24/48 working hours): €7.95

You can insure your parcel by selecting INSURED delivery for an additional charge of €3.00. (Insured delivery is offered as an alternative to standard delivery on the delivery method selection page). The insurance covers visible and invisible damage, partial or total missing contents, and the loss or theft of the parcel. Any damage to the packaging and/or items, such as items being partially or totally missing, must be reported within 24 hours by email, fax or telephone.

You can request ‘Hold for Collection’ delivery at a BRT BRANCH or a Collection Point; this allows you to collect the parcel yourself at your convenience, avoiding the hassle of home delivery.

• BARTOLINI: You can find branches and collection points on the BRT website
• DHL: You can find branches and collection points on the DHL website

Any damage to the packaging and/or items, or discrepancies in the number of parcels, must be reported immediately by writing “SUBJECT TO INSPECTION” on the courier’s delivery note and notifying us straight away by email.

In the event of repeated failure to deliver the order due to the Customer’s unavailability, followed by failure to collect the goods from the courier’s warehouses within 8 working days, the order will be automatically cancelled. All costs relating to transport, storage and return to the sender will be charged and deducted from any refund of the payment made.

We use 99 per cent recycled materials to prepare and pack your order: boxes, scrap paper, cardboard and newspapers.