Italiano
Members' Area
FAQ
- Who is Tabaccheria Guzzi?
-
We have nearly 20 years’ experience in online retail. Our first e-commerce website dates back to 2003. We have a thorough understanding of order management processes and the need for speed and accuracy required by today’s standards.
Our team consists of young, dynamic people who are naturally well-suited to online buying and selling.
Our six websites, combined with our eBay TopSeller status and our Amazon store, are the best guarantee of our reliability and professionalism.
Our online retail business complements our shop’s presence in the centre of Gorgonzola (MI), which has now been established for almost a century.
- What guarantees do we offer you?
-
The guarantees we offer you: product quality; prices that are always transparent and in line with the manufacturers’ official price lists; nearly a century of experience and the rock-solid stability of our traditional business operations; and direct contact should any issues arise during the ordering or delivery process.
- How do I register on the website?
-
You can register when you make your first purchase or by using the ‘Register’ link.
- What payment methods are accepted?
-
We accept a wide range of payment methods:
- VISA, MASTERCARD and AMERICAN EXPRESS credit cards
- CASH ON DELIVERY (C.O.D.)
- BANK TRANSFER
- PayPal
For further information, please visit the dedicated ‘Payments’ page via the link in the main menu at the bottom of the page.
- Can I collect my order from the shop without paying delivery charges?
-
Of course, you can collect your order directly from our shop in Gorgonzola (MI) by selecting the ‘Collect in-store’ option on the ‘Delivery’ page before confirming your order. In this case, no delivery charges will apply. To pay, you can choose to pay online (by credit card or PayPal) or pay in cash or by credit card/debit card directly when you collect your order.
- Do you sell on eBay?
-
We are eBay PowerSellers – a status reserved solely for the very best sellers: those who are the most professional, consistent and reliable. We have over 20,000 positive feedback ratings, and this number is constantly growing.
- Do you sell on Amazon?
-
We have been part of Amazon since its launch in Italy in December 2010. Right from the start, we have offered selected products for sale via the platform to all European customers. We are an Amazon TOP SELLER – a title awarded only to the very best sellers: those who are the most professional, consistent and reliable.
- Are the items always in stock?
-
Hundreds of items are always in stock. Items that are out of stock are marked with the message ‘NOT in stock. Can be ordered in xx days’. If you still wish to purchase the item, you can complete the order, bearing in mind that it will take a maximum of xx days from when you place your order until the parcel is dispatched.
- How does the delivery work?
-
We use the best express couriers on the market: UPS, TNT, FedEx and BRT Bartolini.
- Is it possible to send the parcel to a collection point?
-
You can request delivery to a BRANCH, so you can collect the parcel yourself at a time that suits you, avoiding the hassle of home delivery.
- Is the parcel safe?
-
We dispatch products in protective envelopes placed inside tear-resistant envelopes, either anonymous or bearing the Express Courier’s logo. Alternatively, if the parcel is too large to fit into the envelopes, we seal it with cut-resistant security tape.
- How are the items packed?
-
We use 99 per cent recycled and reused materials to box and pack your order: boxes, cardboard, newspapers and scraps of paper. We only use plastic packaging in specific cases (fragile items). Through this choice, we achieve three key objectives:
Reduced waste of resources through the reuse of materials still in good condition.
Lower operating costs, which are reflected in reduced packaging costs (almost zero) and transport costs.
Quick and easy disposal of packaging (generally just paper and cardboard).